Customer Support & Help Center

Help & Support

Frequently asked questions, troubleshooting steps, permissions justification, and direct support for LucidRead.

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Direct Email Support

Get in touch with our engineering team for questions, custom licensing, or technical inquiries.

Email garamsoftwares@gmail.com
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Self-Service License Migration

Moving to a new PC or reinstalling Chrome? Unbind your Pro license in 60 seconds.

Launch Migration Portal →
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Privacy & Permissions

Learn how LucidRead enforces 100% local-first sandboxing with zero data collection.

View Privacy Policy →

Frequently Asked Questions

What is Bionic Fixation Reading and how does it help?

Bionic reading applies saccadic optical bolding to the first few characters of each word. Your eyes are naturally drawn to the bold anchors, and your brain's language processing centers automatically complete the word. This minimizes saccadic eye strain, prevents line skimming, and dramatically improves comprehension speed for ADHD and dyslexic readers.

How does the Focus Ruler work?

The Focus Ruler creates an illuminated reading bar that tracks your mouse cursor across the page while subtly dimming the rest of the text above and below. This eliminates peripheral visual clutter and prevents accidental line skipping when reading long research articles, code repositories, or textbooks. You can customize the ruler's height, opacity, and tint color anytime in the extension popup.

Why does LucidRead request host permissions (http://*/*, https://*/*)?

Host permissions are strictly required so that LucidRead's visual accessibility tools (Bionic Fixation bolding, the Focus Ruler, Dyslexia typography replacements, and Sensory Tints) can function seamlessly across whichever websites or documents you choose to read.

Zero browsing data is collected: LucidRead never inspects, uploads, or logs the URLs you visit. All visual styling is applied strictly in your browser's local memory on the active tab.

Is any of my browsing data or article text sent to external servers?

No, absolutely not. LucidRead operates under a strict local-first privacy policy. Zero bytes of article text, browsing history, keystrokes, or search queries ever leave your machine. The extension contains no analytics trackers, no ad beacons, and no telemetry libraries.

How does Clean Reader Mode work?

Clean Reader Mode extracts the primary article headline and body text while stripping away distracting sidebars, auto-playing video popups, animated banner ads, and invasive cookie notices. It presents the content in a serene, distraction-free view formatted with your preferred neurodiverse font and spacing tokens.

How do I transfer my Pro license key to a new PC?

Transferring your license key is instant and self-service:

  • Visit our self-service License Migration Portal.
  • Enter your Pro license key (e.g. LR-PRO-XXXX-...).
  • Authorize the unbind with the 6-digit confirmation code sent to your purchase email.
  • Open LucidRead on your new PC and paste your key to reactivate Pro immediately.
What is your refund policy?

We offer an unconditional 14-day money-back guarantee on all LucidRead Pro purchases. If LucidRead does not noticeably improve your reading speed and visual comfort, simply email us at garamsoftwares@gmail.com with your purchase email or PayPal / Razorpay transaction ID, and we will issue a full refund within 24 hours.

How do I use LucidRead on local PDF files?

To use LucidRead on local PDFs opened in Google Chrome:

  • Navigate to chrome://extensions in your browser address bar.
  • Find LucidRead — ADHD Reading & Focus Assistant and click Details.
  • Scroll down and enable the toggle for "Allow access to file URLs".
  • Refresh any local PDF file to enable Bionic Fixation and the Focus Ruler.

Quick Keyboard Shortcuts

Use these global keyboard shortcuts to toggle reading features on any web page without clicking the toolbar icon:

Shortcut Action Description
Alt + Shift + B Toggle Bionic Fixation Instantly bold optical anchor characters on the active page.
Alt + Shift + R Toggle Focus Ruler Activate the mouse-following reading guide and background line mask.
Alt + Shift + T Toggle Sensory Tint Turn your saved scotopic color filter (Sepia, Sage, Rose, Amber) on or off.
Alt + Shift + S Toggle Text-to-Speech Start or pause audio speech synthesis with word-level highlighting.
Alt + Shift + M Clean Reader Mode Convert noisy articles into a distraction-free, high-contrast reading canvas.

Send Us a Message

Have an issue, feature suggestion, or question? Fill out the form below and our engineering team will reply within 24 hours.